Shipping + Damages
COVID-19
Many orders will experience shipping delays until COVID-19 restrictions are relaxed worldwide. To get an idea of how long an order will take to reach its destination, combine the estimated processing time with the estimated shipping time for your location (from New Orleans, LA). At this time receiving your order could take anywhere from 1-3 weeks in the U.S., slightly longer for international orders. If you are unable to wait 1-3 weeks (US & Canada) in the event of occasional delays or you are in a time crunch, it’s recommended not to place an order until you have extra time on your hands. Thank you in advance for your patience!
PROCESSING & DELIVERY TIMES
Processing Time
Processing time is the time it takes to prepare your order to ship. You will receive a notification via email when your order ships out.
- 7-14 business days for U.S. and International orders
- Processing time for purchases made during high volume times will be closer to 10 business days.
Delivery Time
Delivery time is the time it takes for your order to arrive AFTER you receive a notification that your order has been shipped.
SHIPPING ADDRESS CHANGES
Please double-check that your shipping address is correct before you submit your order. If you discover your shipping address is incorrect, email us as soon as possible so it can be updated. Once you receive a shipping notification, the address cannot be changed! UNLAX Candles is not responsible for packages sent to a wrong address inputed by the buyer.
If your package is returned to sender because of an incorrect address, we will be happy to resend, you just have to recover the reshipment cost.
RETURNS & DAMAGED PRODUCTS
WE DO NOT ACCEPT RETURNS, ALL ITEMS ARE FINAL SALE. If your product is received damaged, or you receive the wrong order, please email unlaxcandles@gmail.com within 3 days of delivery with your order number and a photo of the damage. You are not eligible for a refund for a shipment returned to sender unless the order is damaged in transit. We apologize in advance for any order damages and will work to resolve any issues as quickly as possible.
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